Specialist Nurse Practitioner Mental Health
Patient Services Manager
This role manages the reception, our team of receptionists and secretaries, who deal with patient enquiries, appointments, prescription requests, referrals from GPs and requests for medical information from outside agencies.
Assistant Operations Manager
This role deals with all aspects of patient services within the practice.
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.
The practice also has regular visits from Citizens Advice Bureau and Alcohol Adviser, days for these visits can be found in the Clinics and Services page.
Patient Services Team
The Patient Services Team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.